US DOMESTIC SHIPPING

Our printing partner has facilities located across the globe and will chose the closest to your address in order to diminish carbon footprint. Shipping details available here: https://www.printful.com/shipping

INTERNATIONAL SHIPPING

Our printing partner has facilities located across the globe and will chose the closest to your address in order to diminish carbon footprint. Shipping details available here: https://www.printful.com/shipping

We don’t ship to some countries because of legal restrictions or shipping carrier limitations. 

The list of restricted countries may change depending on world events, but for now, we do NOT ship to the following destinations: 

• Crimea, Luhansk, Donetsk and other regions in Ukraine
• Russia
• Belarus
• Ecuador
• Cuba
• Iran
• Syria
• North Korea 
• Afghanistan
• Bhutan
• Brunei
• Chad
• Laos
• Libya
• Mongolia
• Samoa
• South Sudan
• Timor-Leste
• Turkmenistan
• Yemen

About taxes on global orders: Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.

Keep in mind that customs agencies often calculate duties/fees based on the declared retail price.

RETURNS

RETURNS & EXCHANGES

As we sell swimming gears / sportswear and intimate clothes we can not accept returns of any kind due to hygienic restrictions. We will of course evaluate every single case by itself and try to make the most out of your buying experience on our webshop.

REFUNDS

All sales are final and no refund will be issued. Please check carefully the SIZE CHARTS mentioned for every single product in metric and imperial units. In case of proven malfunction of one of our articles please contact us at the email mentioned below (questions); we will manage a way to replace the article (this might require supplementary costs depending on the nature of the damage or malfunction).

QUESTIONS

If you have any questions concerning our return policy, or if you encounter difficulties with our products please contact us at: info@ray-play.com. We answer to e-mails usually in the next 2 working days.